Refund policy

Refund and Returns Policy

Thank you for shopping with OzLubes. We want you to be happy with your order. This policy explains how returns and refunds work.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, or we sent the wrong item, you are entitled to a remedy under the Australian Consumer Law. Email us at info@ozlubes.com within 7 days of delivery with your order number and clear photos of the product, the packaging and the shipping label. We will arrange a replacement or a refund, and we will cover the return shipping cost where a return is needed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Change of mind returns
If you simply change your mind, you can return an item within 30 days of delivery if:

  • It is unopened, with the seal intact, and in its original, resalable packaging
  • You have your order number or proof of purchase

Change of mind returns are at the customer's cost. Return shipping is not refunded, and the original shipping charge is not refunded. Because of the nature of engine oil, we cannot accept opened, used or partly used containers, or items that have been damaged after delivery, unless they are faulty.

Items we cannot accept for change of mind

  • Opened or used products
  • Products that are damaged, leaking or not in their original packaging due to handling after delivery
  • Gift cards

How to start a return

  1. Email info@ozlubes.com with your order number and the reason for the return.
  2. Wait for our reply. Please do not send anything back before we approve the return, as unapproved returns may not be accepted.
  3. Once approved, we will give you instructions and the return address.

Please pack items securely. Oil is heavy and can leak in transit, so use a sturdy box. Use a tracked service and keep your tracking number, as we cannot take responsibility for parcels lost on the way back to us.

Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take extra time to show the credit.

Exchanges
The quickest way to exchange an item is to return the original (if eligible) and place a new order for the item you want.

Cancelling an order
If you need to cancel or change an order, contact us as soon as possible. If it has not yet been dispatched, we will cancel it and refund you in full.

Contact us
Email info@ozlubes.com or call +61 480 009 316.