Thank you for shopping with OzLubes. This policy explains where we ship, what it costs and how long it takes.
Where we ship
We ship to all states and territories across Australia. We do not ship internationally.
Shipping rates
All prices and shipping charges are in Australian dollars (AUD) and include GST where applicable. The shipping cost is shown at checkout before you pay.
Processing time
Orders are processed and dispatched within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Once dispatched, delivery times are estimates only and depend on your location and the carrier:
Delays can occasionally occur due to carrier issues, weather or peak periods.
Order tracking
When your order ships, we will email you a confirmation with a tracking link so you can follow your parcel.
Delivery address
Please check that your delivery address is complete and correct at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If you need to change your address, contact us as soon as possible and before your order is dispatched.
Damaged or lost parcels
Please inspect your order when it arrives. If your parcel is damaged, incorrect or has not arrived within a reasonable time, email us at info@ozlubes.com within 48 hours of delivery (or as soon as you notice the problem) and include your order number and photos where relevant. We will work with you and the carrier to make it right.
Contact us
Questions about shipping? Email info@ozlubes.com or call +61 480 009 316.